WARRANTY & RETURNS

WARRANTY
& RETURNS

Returns, Refunds and Product Care

As a part of our commitment to customer service, our Warranty Team is here to assist you with any troublesome equipment you may have purchased from us. We keep spare parts for most of the gear we sell, and where we don't, we'll do the leg work to get parts in for you. In order for us to assist you, we ask that you retain your invoice for proof of purchase. We may also request that you return a part to the warehouse as proof of the issue; however, clear photographs of the damaged part will suffice in most cases.

We've put together Product Care Guidelines for easy equipment maintenance to ensure you know how to best look after your GAF gear. Failure to properly take care of your equipment as outlined in this document may result in a voided warranty.

To lodge a warranty claim, please use our warranty claim form or call us at (02) 8319 4879.

WARRANTY CLAIM FORM

PRODUCT CARE GUIDELINES

FAQs

MY PRODUCT IS FAULTY, WHAT DO I DO?

If you have purchased a faulty product that does not meet one or more consumer guarantees, you are entitled to a refund or repair. If the problem is minor and can be fixed, we reserve the opportunity to fix the problem and may seek to repair the faulty item under warranty. If the problem is major or cannot be fixed, we will look to provide a brand new replacement or a full refund. Please contact us for further information.

WHEN WILL MY REFUND BE ISSUED?

Refunds cannot be given instantaneously. The refund process can take 3 - 4 business days after your item has been returned to our warehouse unless otherwise stated.

For more frequently asked questions, please visit our FAQ page.